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At Luxurious Weddings, we are committed to providing our customers with high-quality products and exceptional service. To ensure a smooth and enjoyable shopping experience, we have implemented the following policies:

Refund Policy

Our 20-day return policy allows you to request a return within 20 days of receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that returns should be sent to our physical address at 222 High Street, Motueka Tasman 7120, New Zealand. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Returns sent without prior authorization will not be accepted. For any return inquiries, please contact us at luxurious.weddingsnz@gmail.com.

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will assess the issue and make it right.

Some items are not eligible for return, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions about the eligibility of your item, please reach out to us.

If you wish to exchange an item, we recommend returning the original item and making a separate purchase for the new item to ensure a faster process.

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please provide the receipt or proof of purchase.

Once we receive and inspect your return, we will notify you of the refund approval. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Shipping Policy

At Luxurious Weddings, we strive to provide timely and reliable shipping services. Our current shipping time is just under 7 days from the date of ordering to delivery.

Please note that while we have some stock in New Zealand, most of our products are sourced from the USA and China. We make every effort to find the fastest shipping times within a 10-day minimum timeframe. However, there may be circumstances beyond our control that could cause delays. If you require expedited shipping, please contact us via chat to inquire about stock availability in New Zealand or the possibility of fast-tracking your order.

Shipping methods and costs will be displayed during the checkout process. The shipping cost may vary based on the size, weight, and destination of the product.

Order processing time typically takes [insert number of business days]. During peak seasons or unforeseen circumstances, there may be delays, but we will communicate any significant delays to you promptly.

The estimated shipping timeframes provided are general guidelines and may vary depending on the destination and shipping method selected. Please note that these timeframes do not include order processing time.

- Domestic Shipping (within New Zealand): [insert estimated timeframe]

- International Shipping: [insert estimated timeframe]

For international shipments, please be aware that customs and import duties may be imposed by the destination country. These additional charges are the responsibility of the customer and are not included in the product price or shipping cost. It is your responsibility to comply with the customs rules and regulations of the destination country.

Once your order is shipped, we will provide you with a tracking number, if available, to track the delivery status of your package. Please note that tracking information may not be available for all shipping methods. While we strive for timely and accurate delivery, we rely on third-party shipping providers and cannot be held responsible for any delays, damages, or lost packages caused by the shipping provider. However, we will assist you in resolving any shipping issues to the best of our ability.

Contact Us

If you have any questions, concerns, or requests regarding our policies, please don't hesitate to contact us:

Trade name: Luxurious Weddings

Phone number: 02102860834

Email: luxurious.weddingsnz@gmail.com

Physical address: 222 High Street, Motueka Tasman 7120, New Zealand

We are here to provide you with the best possible service and ensure your satisfaction with our products. Thank you for choosing Luxurious Weddings for your special occasion needs.