For more detailed Help visit our Help Center in the Footer menu at the Bottom of the website

 

 

Where are your Formal and Bridal Dresses from?

To bring you the best collections at prices that suit every budget, we source our dresses from a variety of suppliers across the globe. We follow a "you want it, we will help you find it" policy, meaning the more places we can source from, the better! While listing every supplier would take quite some time, our most popular items come from the US, China, Turkey, Australia, and more.

 

Does "Pickup Available – Motueka" mean you have everything in NZ?

No, "Pickup Available" simply means the product is available to order. While we do have a large selection at our brick-and-mortar store in NZ, most items are order-in gowns. If you’re looking for something specific, we recommend reaching out for availability.

 

Can I Pre-Order a Dress?

Absolutely! In fact, we encourage pre-orders. Since our stock is constantly changing, we can't guarantee that a dress available today will still be in stock in six months. To avoid disappointment, order ahead—secure your gown, and we’ll store it in our shop until you’re ready to collect. Even better, we offer an amazing laybuy system where you can choose your payment plan and deposit amount, making it easy to secure your dress and pay at your own pace.

 

I love a dress in your store—can I try it on first?

Yes! While our online store is extensive, our physical location can't fit every gown in one space. For this reason, we ask that you reach out to let us know which dress you'd like to try on.

If a gown is Made to Order, it may not always be available for try-ons. However, we’ve developed a solution to keep our brides happy! Some dresses may require a sample fee, which covers importing and shipping costs to bring the dress in for you to try. If you decide it's the one, your try-on deposit will be deducted from the final price.

Need to try multiple gowns? No problem! Ask us about our Consultant Care Package, designed to help you find your dream dress effortlessly.

 

What Other Services Do You Offer?

At Luxurious Weddings, we go beyond just dresses—we’re here to help you with every detail of your big day.

• Event Essentials: Need menus, flower arrangements, or thank-you gift boxes assembled? We’ll take care of it for you, ensuring everything is beautifully prepared and ready to go.

• Floral & Decor Setup: Have 50 centerpieces that need assembling? No worries—we’ll put them together and arrange for them to be shipped straight to your door.

• Wedding Party Wardrobe Coordination: Let us know what everyone is wearing, and we’ll order in, steam, and package all outfits in garment bags. We can store them on-site until the big day or ship them all at once.

• Bachelorette Party Planning: Busy with work and family? Let us handle your bachelorette party bookings—just tell us where and when, and we’ll arrange everything for you.

• Custom Orders & Special Requests: The sky’s the limit at Luxurious Weddings—we love saying YES to making your vision a reality!

What Are Your Shipping Times?

Most of our order-in gowns arrive within approximately 7 Working days, but shipping times may vary depending on the supplier and availability. If you need a dress urgently, please reach out—we’ll do our best to accommodate your timeline.

For custom orders or special requests, shipping times may be longer, but we’ll keep you updated every step of the way.

 

What Is Your Return Policy?

We want you to love your purchase! However, as most of our gowns are order-in or made-to-order, we do not offer refunds for change-of-mind purchases.

If your item arrives damaged or incorrect, please contact us immediately so we can resolve the issue. We will work with you to replace or exchange the item as quickly as possible.

For sizing concerns, we recommend checking our size chart carefully before ordering. If you need assistance, our team is happy to help guide you to the best fit.

 

How Can I Contact Customer Support?

We’re here to help! You can reach us through:

• Phone: 021 245 2647

• Email: luxurious.weddingsnz@gmail.com

• In-Store: Visit us at 222 High Street, Motueka, NZ

Our team is dedicated to providing personalized service and ensuring your experience with us is seamless and enjoyable.

 

Do You Offer Customization?

Yes! We understand that every bride has a unique vision, and we’re happy to work with you to customize certain gowns.

Customization options may include:

• Adjustments to sizing

• Fabric or embellishment changes

• Additional design modifications

If you’re interested in customizing a gown, please reach out to discuss options, pricing, and timelines.

 

What Payment Methods Do You Accept?

We offer a variety of secure and flexible payment options to make your shopping experience seamless:

• Visa & Mastercard – Secure credit and debit card payments.

• PayPal – A trusted online payment method for convenience.

• American Express – Available for eligible purchases.

• Apple Pay – Quick and easy mobile payments.

• Cash Payments – Available for in-store purchases.

• Laybuy System – Choose your deposit and payment plan to secure your gown.

If you have any questions about payment options or need assistance, feel free to reach out—we’re happy to help!

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